At a Glance
- Tasks: Lead and shape customer experience platforms for Voice, Chat, and Retail.
- Company: Join Virgin Media O2, a forward-thinking tech company with a vibrant culture.
- Benefits: Comprehensive rewards, extra benefits, and a supportive work environment.
- Other info: Embrace a culture of empowerment and authenticity in your career journey.
- Why this job: Make a real impact on platforms that support millions of interactions.
- Qualifications: Experience with AWS and contact centre platforms; strong problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
A natural next step for Senior Engineers who want to shape platforms, not just features. You’ll help run and evolve customer experience platforms supporting millions of customer interactions across Voice, Chat and Retail, where engineering decisions have real world impact at scale. As a Senior Engineer or Technical Lead who enjoys solving hard problems, influencing architecture, and improving how platforms behave in production, this role is for you. You won’t be stepping away from engineering – you’ll be expanding your impact from owning services to owning platforms, from solving incidents to preventing them through better design, and from influencing your team to shaping direction across products, platforms and partners.
What You’ll Do Day To Day
- Act as the go-to technical authority for Voice, Chat and Retail platforms.
- Shape and review architecture and solution designs, influencing decisions at an early stage.
- Provide assurance that partner-led design, build, and release activities adhere to agreed design principles, standards, and patterns.
- Improve platform quality by tackling technical debt, resilience and scalability issues.
- Influence platform roadmaps and priorities using real production insight.
- Work directly with vendors and delivery partners to improve how platforms run in reality.
While you won’t be writing code day-to-day, you’ll stay close to the work through design reviews, deep technical problem solving and production ownership – applying your experience where it has the biggest system-level impact.
Qualifications / Skills
- Strong experience building and running systems on AWS.
- Hands-on knowledge of Amazon Connect or similar event-driven/contact centre platforms.
- Experience owning services or systems in production, including incidents and live operations.
- A habit of asking “how does this behave at scale?” and “what breaks at 3 am?”
- Confidence explaining technical trade-offs to engineers, product and senior stakeholders.
Benefits
We aim to celebrate our people and create a culture that empowers everyone to bring their best selves to work. Working at Virgin Media O2, you get a comprehensive reward package and a range of extra benefits designed to support you and your loved ones, ensuring you’re covered no matter what life throws your way.
Equal Opportunity Employer
Virgin Media O2 is an equal opportunities employer and actively works to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
Platform Technical Lead - Voice, Chat and Retail in Leeds employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our comprehensive benefits package ensures that you and your loved ones are well-supported, while our commitment to equal opportunities empowers you to be your authentic self. With ample opportunities for professional growth and the chance to make a real impact on customer experience platforms, joining our team in Birmingham, Leeds, London, Manchester, or Reading means embarking on a rewarding career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Technical Lead - Voice, Chat and Retail in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to platform architecture and problem-solving. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a blog where you discuss your experiences with AWS, Amazon Connect, or any relevant projects. This not only highlights your skills but also shows your passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Platform Technical Lead - Voice, Chat and Retail in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Platform Technical Lead role. Highlight your experience with AWS and any relevant platforms like Amazon Connect, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about shaping platforms and how your past experiences have prepared you for this role. Be sure to mention specific projects where you’ve influenced architecture or improved platform quality.
Showcase Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you’ve tackled complex problems in production environments. We love candidates who can demonstrate their ability to think critically and act decisively under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you’ll be one step closer to joining our team at StudySmarter!
How to prepare for a job interview at Virgin Media O2
✨Know Your Platforms
Make sure you have a solid understanding of the Voice, Chat, and Retail platforms you'll be working with. Brush up on AWS and Amazon Connect, as well as any relevant architecture principles. Being able to discuss these topics confidently will show that you're not just familiar with the tech, but that you can also influence decisions effectively.
✨Prepare for Technical Questions
Expect to face questions about system behaviour at scale and how to tackle incidents. Think through scenarios where you've had to solve hard problems or improve platform quality. Be ready to explain your thought process and the trade-offs involved in your decisions, as this will demonstrate your technical authority.
✨Showcase Your Leadership Skills
This role is about shaping direction, so be prepared to discuss your experience in leading teams or influencing architecture. Share examples of how you've improved processes or tackled technical debt in previous roles. Highlighting your ability to guide others will resonate well with interviewers looking for a Technical Lead.
✨Engage with Real-World Insights
Bring real production insights into the conversation. Discuss how you've worked with vendors or delivery partners to enhance platform performance. This shows that you understand the practical implications of design decisions and can apply your experience to improve how platforms run in reality.
