At a Glance
- Tasks: Lead a team managing high-value contracts to enhance customer experience and business value.
- Company: Join Virgin Media O₂, a leader in strategic partnerships and customer service.
- Benefits: Enjoy Bupa healthcare, generous holiday, and perks like birthday off and discounts.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact by shaping contracts that drive success and innovation.
- Qualifications: Significant experience in commercial contract management and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
About the role
This is a senior, influential role at the heart of how Virgin Media O₂ works with its strategic customer contact partners. As Partner Contract Manager, you’ll lead a small team and take ownership of a portfolio of complex, high‑value contracts that underpin the delivery of sales, service and customer experience at scale. Your focus will be on ensuring our contractual frameworks deliver strong outcomes for customers, protect the business and create long‑term value from our partnerships. Working closely with colleagues across Customer Contact and the wider business, you’ll oversee the full contract lifecycle, from shaping and negotiating new agreements through to governance, obligation management and performance oversight. You’ll act as a trusted advisor to senior leaders, providing clear, pragmatic insight on contractual risk and opportunity, while continually improving standards, processes and ways of working to strengthen how we partner now and in the future.
Partner Profile
We’re looking for a seasoned professional with significant experience in commercial contract management, deep expertise in post‑award contract management, and a proven ability to negotiate, influence and advise senior stakeholders. Strong commercial acumen, leadership experience within complex, matrixed organisations, and a track record of managing contractual risk, governance and performance are essential. Excellent written and verbal communication skills are required, with the ability to explain contractual positions to non‑legal audiences.
Must Haves
- Significant experience in commercial contract management across the end‑to‑end contract lifecycle, with deep expertise in post‑award contract management.
- Strong commercial acumen with proven ability to negotiate, influence and advise senior stakeholders internally and externally.
- Experience leading and developing teams within complex, matrixed organisations.
- Demonstrated ability to manage contractual risk, governance and performance to deliver value and compliance.
- Excellent written and verbal communication skills, able to clearly explain contractual positions to non‑legal audiences.
Nice To Haves
- Experience managing contracts in contact centre, BPO, outsourcing or service‑based operational environments.
- A recognised professional contract management qualification, such as World Commerce & Contracting.
- Experience supporting audits, assurance and regulatory or data protection compliance activity.
- Strong proficiency in Microsoft 365 tools, including advanced use of Word, Excel, PowerPoint and Teams.
- A pragmatic, solutions‑focused approach with high emotional intelligence and resilience.
Benefits
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. Additional perks include optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, discounts on broadband, TV and mobile, and access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards and opportunities to attend events.
Diversity & Inclusion
We are an equal opportunities employer and work hard to remove bias and barriers. Everyone at Virgin Media O₂ is welcomed and supported.
Partner Contract Manager 13 month Secondment - Manchester, Sheffield, Leeds employer: Virgin Media O2
Virgin Media O₂ is an exceptional employer that prioritises employee wellbeing and professional growth, offering a comprehensive benefits package including Bupa healthcare, generous holiday, and unique perks like birthday leave and discounts on services. The collaborative work culture fosters inclusivity and support, making it an ideal environment for seasoned professionals to thrive in their roles while contributing to meaningful partnerships that enhance customer experience across Manchester, Sheffield, and Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Contract Manager 13 month Secondment - Manchester, Sheffield, Leeds
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Virgin Media O2.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Virgin Media O2.
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We think you need these skills to ace Partner Contract Manager 13 month Secondment - Manchester, Sheffield, Leeds
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Virgin Media O2.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Virgin Media O2. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Virgin Media O2
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Virgin Media O2, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Virgin Media O2, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Virgin Media O2 could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Virgin Media O2 as they’re likely seeking a candidate who can enhance their workplace culture.
