At a Glance
- Tasks: Lead fraud insight and analytics to prevent fraud and protect customers.
- Company: Join Virgin Media O², a top employer focused on connectivity and innovation.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts.
- Other info: Inclusive culture with strong support for personal and professional growth.
- Why this job: Make a real impact in fraud prevention while leading a high-performing team.
- Qualifications: Significant experience in fraud analytics and proven leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
This is a senior, influential role at the heart of our fraud function, with accountability for shaping how Virgin Media O² understands, anticipates and prevents fraud. As Head of Fraud Insight & External Partnerships, you’ll lead the insight capability across fraud, using data, analytics and industry intelligence to stay ahead of emerging threats and protect our customers and business. You’ll build and lead a high‑performing team that turns complex data into clear, actionable insight. Working closely with senior leaders and external partners, you’ll drive proactive fraud prevention, strengthen automated and investigative controls, and ensure insight is embedded across the organisation. You’ll also play a key role in industry collaboration and education, helping colleagues and customers understand fraud risks and how to stay safe.
At Virgin Media O², we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O² keeps people connected on the move with award‑winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys. Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next‑generation 5G to exploring satellite‑supported solutions that help reach rural communities and hard‑to‑connect places. You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O² is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you’ll have access to our award‑winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
Must Haves
- Significant experience leading fraud insight, analytics or intelligence functions within a complex organisation
- Strong expertise in analysing large, complex data sets using advanced analytical and statistical techniques
- Proven people leadership experience, including setting direction and building high‑performing teams
- Deep understanding of fraud risks, controls and prevention strategies across multiple fraud types
- Ability to translate complex analysis into clear, actionable insight for senior and non‑technical stakeholders
Nice To Haves
- Experience working with external industry bodies, aggregators or cross‑sector fraud partnerships
- Hands‑on experience with tools such as SQL, Python, R, Power BI or Tableau
- Knowledge of telecoms, financial services or large‑scale consumer environments
- Experience shaping customer or colleague fraud education initiatives
- Exposure to horizon scanning or future‑state fraud and technology research
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Head of Fraud Insight & External Partnerships - Location Flexible (UK based) in Leeds employer: Virgin Media O2
At Virgin Media O², we pride ourselves on being a leading employer that values innovation and employee growth. With a flexible location across the UK, we offer a supportive work culture that encourages collaboration and creativity, alongside comprehensive benefits including healthcare, generous holiday, and unique perks like birthday leave and discounts on services. Join us to be part of a diverse team committed to making a positive impact while enjoying ample opportunities for professional development and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Fraud Insight & External Partnerships - Location Flexible (UK based) in Leeds
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Virgin Media O2 looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Fraud Insight & External Partnerships - Location Flexible (UK based) in Leeds
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Virgin Media O2. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Virgin Media O2
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Virgin Media O2’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
