At a Glance
- Tasks: Analyse credit risk strategies and monitor portfolio performance to drive business decisions.
- Company: Join Virgin Media O₂, a leader in innovation and inclusivity.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on services.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experience while balancing risk and profitability.
- Qualifications: Experience in credit policy, strong analytical skills, and proficiency in SAS or SQL.
The predicted salary is between 40000 - 50000 £ per year.
Location: Birmingham, Leeds, London, Manchester, Reading.
Job Family: Commercial.
Job Type: Full Time.
Posted Date: 18-Jun-2026.
Location – UK Flexible (Hybrid).
As a Credit Risk Analyst at Virgin Media O₂, you’ll play a key role in protecting sustainable growth by balancing risk, profitability and customer outcomes. This role sits at the heart of our consumer credit risk function, where your insight will help shape how we acquire and manage customers across our portfolio, ensuring decisions are commercially sound and aligned to our risk appetite.
You’ll be responsible for monitoring credit risk strategies, analysing model performance and segmenting the portfolio to spot trends, emerging risks and opportunities for improvement. Working closely with stakeholders across Credit Risk, Finance and Commercial teams, you’ll deliver meaningful MI, bad debt forecasting and insightful commentary that supports planning, budgeting and continuous optimisation of our acquisition and decisioning processes, while enhancing customer experience.
Our ways of working: We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross‑functional projects or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessible, inclusive and equitable for all: We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Must haves:
- Experience of credit policy or credit acquisition procedures within a consumer lending environment
- Strong analytical capability with proficient use of SAS or SQL and Excel
- Ability to translate business requirements into clear MI, insight and actionable recommendations
- Proven ability to communicate analysis and business impact clearly to stakeholders
- Experience monitoring portfolio performance, bad debt or loss outcomes
Other stuff we are looking for:
- Experience within telecoms, retail finance or a regulated consumer credit environment
- Familiarity with credit decisioning or strategy design tools such as Experian Strategy Design Studio
- Experience producing and presenting forecasting or performance MI to senior audiences
- Exposure to fast‑paced, data‑driven environments with competing priorities
- Knowledge of credit bureau data and its application in risk strategies
Benefits:
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Credit Risk Analyst in Leeds employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being a flexible-first employer that values collaboration and inclusivity. As a Credit Risk Analyst, you'll benefit from a supportive work culture that prioritises your well-being with comprehensive benefits, including healthcare, generous holiday, and unique perks like electric vehicle leasing. With opportunities for professional growth and a commitment to diversity, you'll find a meaningful and rewarding career in one of the UK's leading telecommunications companies.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Risk Analyst in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Virgin Media O2. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Risk Analyst in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Virgin Media O2.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Virgin Media O2's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Virgin Media O2.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Virgin Media O2 will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Virgin Media O2 employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
