At a Glance
- Tasks: Shape customer engagement strategies and optimise collections performance.
- Company: Join Virgin Media O₂, a leader in telecommunications with a commitment to innovation.
- Benefits: Enjoy Bupa healthcare, generous holiday, birthday off, and exclusive perks.
- Other info: Be part of a diverse team that values accountability and continuous improvement.
- Why this job: Make a real impact on customer experiences while driving innovation in collections.
- Qualifications: Experience in collections or credit risk, strong analytical skills, and team leadership.
The predicted salary is between 60000 - 75000 £ per year.
As a Collections Strategy Optimisation Manager, you’ll take ownership of shaping how we engage and support customers across the full collections journey. You’ll design and evolve strategies that improve recovery performance, reduce credit losses and ensure every customer interaction is fair, compliant and aligned to their individual circumstances. You’ll lead a team responsible for developing and continuously refining segmentation, contact strategies and treatment paths across pre‑collections and all stages of arrears, using analytics, testing and performance insights to optimise decisioning and introduce new technologies.
Working closely with risk, data science, operations and customer experience teams, you’ll identify trigger points for non‑payment, differentiate between customer needs such as “can’t pay” and “won’t pay”, and ensure the right interventions are in place. Alongside this, you’ll drive strong governance and regulatory compliance, while embedding a culture of accountability, innovation and continuous improvement within your team.
Must haves
- Proven experience in collections, credit risk or receivables management
- Strong track record of developing and delivering collections strategies
- Experience managing and developing high‑performing teams
- Strong analytical and data‑driven decision‑making capability
- Solid understanding of regulatory requirements in collections and debt recovery
Other competencies
- Experience within telecommunications or a high‑volume consumer business
- Technical skills such as SQL or data querying tools, plus data visualisation
- Knowledge of statistical modelling and A/B testing approaches
- Understanding of the full credit lifecycle and customer segmentation strategies
- Strong commercial acumen with the ability to influence senior stakeholders
Benefits
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension, generous holiday and a birthday off. Additional perks include optional electric vehicle lease, Cycle2Work schemes, dental insurance, neurodiversity assessments and discounts on broadband, TV and mobile. You’ll also get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and opportunities to attend events.
Equal Opportunities
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Collections Strategy Optimisation Manager in Leeds employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and accountability. As a Collections Strategy Optimisation Manager, you'll benefit from comprehensive healthcare, generous holiday allowances, and unique perks like electric vehicle leasing and exclusive rewards through our Virgin Family platform. We are committed to your professional growth, providing opportunities to lead high-performing teams while ensuring every employee feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Strategy Optimisation Manager in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Virgin Media O2. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Strategy Optimisation Manager in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Virgin Media O2.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Virgin Media O2's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Virgin Media O2.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Virgin Media O2 will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Virgin Media O2 employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
