At a Glance
- Tasks: Lead a team to enhance collections operations and drive performance improvements.
- Company: Join Virgin Media O₂, a forward-thinking company focused on inclusivity and innovation.
- Benefits: Enjoy Bupa healthcare, generous holiday, birthday off, and exclusive discounts.
- Other info: Dynamic work environment with a focus on continuous improvement and career growth.
- Why this job: Make a real impact by optimising collections and improving customer experiences.
- Qualifications: Experience in collections or credit risk, strong data analysis, and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
As Collections Operational Effectiveness Manager, you will play a pivotal role in shaping how our collections operation performs, evolves and delivers for our customers. Sitting at the intersection of operations, strategy and data, you will be responsible for driving measurable improvements in efficiency, performance and customer outcomes. This is a highly visible role where your ability to translate insight into action will directly influence how we optimise our collections approach and maintain the right balance between commercial performance and fair customer treatment.
Day to day, you will lead a small team while working closely with operational, data and strategy partners to identify performance gaps and implement targeted improvements. You will build and evolve reporting frameworks, track key performance indicators and generate insight that informs decision making at all levels. From supporting the delivery of new strategies and enhancing operational processes, to managing stakeholders and ensuring regulatory compliance, you will be central to embedding a culture of accountability, continuous improvement and data-led performance across the collections function.
Must Haves
- Experience in collections, credit risk or receivables management within a high‑volume customer environment
- Proven experience leading, coaching and developing teams
- Strong data analysis skills using tools such as SQL, Excel or BI platforms
- Experience in operational reporting and performance management
- Excellent stakeholder management and communication skills
Nice‑to‑Haves
- Experience within telecommunications or a similar consumer‑led industry
- Knowledge of FCA regulations and the CONC framework
- Experience building dashboards and performance reporting suites
- Background in forecasting, including FTE planning and capacity management
- Experience driving operational change and continuous improvement initiatives
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Collections Operational Effectiveness Manager in Leeds employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Collections Operational Effectiveness Manager, you will benefit from comprehensive healthcare, generous holiday allowances, and unique perks like electric vehicle leasing and exclusive discounts, all while working in a dynamic environment that fosters professional growth and continuous improvement. Join us in Birmingham, Leeds, London, Manchester, or Reading, where your contributions will directly impact our commitment to delivering outstanding customer outcomes and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Operational Effectiveness Manager in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Virgin Media O2. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Operational Effectiveness Manager in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Virgin Media O2.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Virgin Media O2's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Virgin Media O2.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Virgin Media O2 will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Virgin Media O2 employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
