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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and team leadership is essential.
- Other info: Be part of an inclusive culture that celebrates diversity and empowers everyone.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Store Manager you will bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK’s biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Assistant Store Manager - Leeds Cross Gate employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Leeds Cross Gate
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O2's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the Assistant Store Manager role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear about those moments that showcase your ability to inspire and motivate others.
✨Tip Number 3
Be ready to discuss targets! Since this role involves driving success, prepare to talk about how you've met or exceeded goals in the past. Numbers speak volumes, so bring your A-game!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Virgin Media O2. Let’s make it happen!
We think you need these skills to ace Assistant Store Manager - Leeds Cross Gate
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how you can bring our core values to life and make every day better for our customers.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading and developing teams. We’re all about creating a motivated and engaged team, so share examples of how you've inspired others in the past.
Customer Experience is Key: Don’t forget to mention your experience in delivering first-class customer experiences. We want to know how you put the customer at the heart of your thinking and what steps you take to ensure they leave happy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Virgin Media O2
✨Know Your Values
Before the interview, take some time to understand Virgin Media O2's core values. Think about how your personal values align with theirs and be ready to share examples of how you've embodied these values in your previous roles. This will show that you’re not just a fit for the job, but also for the company culture.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead and inspire a team. Prepare specific examples of how you've successfully led teams in the past, focusing on your coaching and development strategies. Highlight any experiences where you motivated your team to achieve targets or improve customer experiences.
✨Customer-Centric Mindset
Since putting the customer at the heart of everything is crucial, think of instances where you went above and beyond for customers. Be ready to discuss how you’ve handled challenging situations and turned them into positive experiences. This will demonstrate your commitment to delivering first-class customer service.
✨Adaptability is Key
Retail environments can change rapidly, so be prepared to discuss how you've adapted to new challenges in the past. Share examples of how you’ve successfully navigated changes in processes or business needs, showcasing your flexibility and problem-solving skills.
