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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Other info: Supportive team with tailored training and excellent career growth opportunities.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27800 - 27800 £ per year.
Location: King's Lynn
Job Type: Part Time
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Kings Lynn in King's Lynn employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Kings Lynn in King's Lynn
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your passion for customer service and technology.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your attitude towards the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Retail Advisor, 16hrs, Kings Lynn in King's Lynn
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we’re looking for. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the role and the company in your application. We love candidates who are genuinely interested in helping people and making their day better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps you stand out from the crowd.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, take some time to research Virgin Media O2 and their products. Familiarise yourself with their services and think about how they can benefit customers. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Retail Advisor, you'll be interacting with customers all day. Prepare examples of how you've successfully built rapport or resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your communication skills.
✨Be Ready to Adapt
Flexibility is key in retail. Think of times when you've had to adapt to changing situations or customer demands. Be prepared to discuss how you handle unexpected challenges and maintain a positive attitude, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you understand if it's the right fit for you. Consider asking about team dynamics, training opportunities, or what success looks like in the Retail Advisor position.