At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, a leader in innovative technology.
- Benefits: Earn £13.45 per hour, plus private medical cover and generous leave policies.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Strong communication skills and a passion for great service are essential.
The predicted salary is between 27800 - 27800 € per year.
Location: Inverness
Job Family: Retail
Job Type: Part Time
Posted Date: 06-May-2026
Role Overview
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Responsibilities
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Key Qualifications
- Confidence, strong communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
- A genuine interest in technology and how it can make life better.
Benefits
- Competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to five extra days.
- An excellent pension scheme, matching up to 10%.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to discuss the role in more detail and answer any further questions.
How to Learn More
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 30hrs, Inverness employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Inverness that fosters personal and professional growth. As a Retail Advisor, you'll enjoy competitive pay, comprehensive benefits including private medical cover and generous leave policies, and the chance to thrive in a supportive team environment where your passion for technology and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 30hrs, Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can deliver exceptional customer service, just like they’re looking for in a Retail Advisor.
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. They want to see the real you, so don’t be afraid to share your passion for technology and how it can improve lives. Authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Advisor, 30hrs, Inverness
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Retail Advisor role. We love seeing how you can bring value to our team!
Keep It Clear and Concise:We appreciate a straightforward application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Virgin Media O2
✨Know the Products
Before your interview, take some time to familiarise yourself with the products and services offered. This will not only help you answer questions confidently but also show your genuine interest in technology and how it can enhance customer experiences.
✨Showcase Your People Skills
As a Retail Advisor, building rapport with customers is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. This will demonstrate your strong communication skills and passion for delivering great service.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice responding to common customer queries or complaints. This will help you showcase your resilience and adaptability in a fast-paced retail environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the store's performance goals. This shows your proactive attitude and genuine interest in being part of their collaborative environment.
