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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, a leader in connectivity and innovation.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for technology.
- Other info: Receive tailored training and support to ensure your success.
The predicted salary is between 10 - 16 £ per hour.
Location: High Wycombe
Job Family: Retail
Job Type: Part Time
Posted Date: 15-Jan-2026
Ref #: 71293
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date.
- You’ll also receive a competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, High Wycombe employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your tech-savviness! As someone who’s passionate about technology, be prepared to discuss how it can enhance customer experiences. Share your thoughts on innovative products and how they can make life easier for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Retail Advisor, 16hrs, High Wycombe
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in our products and services, so let that enthusiasm come through in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this aligns perfectly with what they’re looking for.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you adapt to different situations and work well within a team. Share instances where you’ve collaborated with others to achieve a common goal or adapted to changing demands, as this reflects the dynamic nature of retail.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your enthusiasm for the role and the company. For example, ask about the training process or how success is measured in the Retail Advisor position.