Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join Virgin Media O2, the UK's fastest broadband network and best-loved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits for you and your loved ones.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and team management is essential.
- Other info: Embrace a diverse and inclusive culture that celebrates authenticity.
The predicted salary is between 36000 - 60000 £ per year.
Location: Harlow
Job Family: Retail
Job Type: Full Time
Posted Date: 08-Jan-2026
As a Store Manager you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Store Leader Harlow (12month FTC) employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leader Harlow (12month FTC)
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture. When you understand what makes them tick, you can tailor your approach in interviews and show how you fit right in.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or coached a team. This will help you shine when discussing your experience managing teams during interviews.
✨Tip Number 3
Be ready to talk numbers! Brush up on your knowledge of budgets and performance metrics. Being able to discuss how you've driven revenue or improved efficiency will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Virgin Media O2 family!
We think you need these skills to ace Store Leader Harlow (12month FTC)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail and team leadership shine through. We want to see how you can inspire and motivate a team, so share specific examples of how you've done this in the past.
Be Customer-Centric: Remember, our customers are at the heart of everything we do. In your application, highlight your experience in delivering exceptional customer service and how you’ve created memorable experiences for customers in previous roles.
Use Data to Your Advantage: We love data-driven decision-making! Make sure to mention any experience you have with using data to improve efficiency or drive sales. This shows us that you understand the importance of metrics in retail management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Virgin Media O2
✨Know Your Numbers
As a Store Leader, you'll need to demonstrate your understanding of budgets and profit and loss. Brush up on key metrics related to retail performance, such as footfall and revenue growth. Be ready to discuss how you've used data in the past to drive results.
✨Showcase Your Leadership Style
You’ll be managing a team, so it’s crucial to convey your leadership approach. Prepare examples of how you’ve inspired and motivated teams in previous roles. Highlight any coaching experiences that led to improved performance and engagement.
✨Customer-Centric Mindset
Virgin Media O2 values customer experience highly. Think of specific instances where you’ve gone above and beyond for customers. Be prepared to discuss how you would instil a customer-first mentality within your team.
✨Adaptability is Key
The retail environment can change rapidly, so showcase your ability to adapt. Share examples of how you've successfully navigated changes in business needs or team dynamics. This will show that you can thrive in a fast-paced setting.
