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- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join Virgin Media O2, a diverse and inclusive employer.
- Benefits: Enjoy a fantastic rewards package with added extras for you and your loved ones.
- Other info: Be part of a culture that celebrates diversity and empowers everyone.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team leadership and delivering top-notch customer service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As an Assistant Store Leader you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are: The UK's fastest broadband network, the nation's best-loved mobile brand, and one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Assistant Store Leader Farnborough in Hampshire employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Leader Farnborough in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O2's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear about those moments that showcase your skills and passion for retail excellence.
✨Tip Number 3
Prepare questions for your interviewers! Show your interest in the role by asking about team dynamics or how they measure success. It’s a great way to demonstrate your enthusiasm and commitment to creating a motivated team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Virgin Media O2 family. Let’s get you in there!
We think you need these skills to ace Assistant Store Leader Farnborough in Hampshire
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering first-class customer experiences and leading a motivated team. Make it personal and relatable!
Tailor Your Application: Don’t just send a generic application. Take the time to highlight your relevant experience in fast-paced environments and team leadership. We love seeing how your skills align with our core values, so make sure to connect the dots!
Be Authentic: We’re all about inclusivity and authenticity here at Virgin Media O2. Don’t be afraid to show your true self in your application. Share your unique experiences and perspectives that make you a great fit for our diverse team!
Follow the Process: Make sure you follow the application process as outlined on our website. It’s super important to adhere to any guidelines we’ve set, as this shows us you can follow procedures and are detail-oriented – key traits for the role!
How to prepare for a job interview at Virgin Media O2
✨Know the Company Values
Before your interview, take some time to understand Virgin Media O2's core values. They emphasise customer-centric thinking and inclusivity, so be ready to discuss how you can embody these values in your role as an Assistant Store Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you inspired your team or improved performance, as this will demonstrate your capability to motivate others in a fast-paced environment.
✨Customer Experience is Key
Be ready to talk about your experience delivering first-class customer service. Share stories that highlight your ability to put customers at the heart of your decisions and how you’ve made their experiences memorable.
✨Adaptability is Essential
Since the role requires adapting to business needs, think of instances where you've successfully navigated change. Discuss how you handle unexpected challenges and how you ensure compliance with processes and standards while maintaining a positive team atmosphere.