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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn up to £38,700 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Enjoy a supportive team and excellent career progression opportunities.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
The predicted salary is between 31500 - 38700 £ per year.
Location: London
Job Type: Full Time
Posted Date: 22-Oct-2025
Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission)
For this position, you must live in one of the following postcodes: E1, E2, E4, E5, E10, E11, E12, E13, E14, E15, E16, E20, E3, E6, E7, E17, E18.
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: Day in the Life Video
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Technician - Central London_NL CENNE employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technician - Central London_NL CENNE
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on showcasing your problem-solving mindset and customer service passion, as these are key for the Field Technician role.
✨Tip Number 3
Be ready to share your stories! Think of specific examples where you’ve helped someone or solved a tricky problem. This will show that you have the right skills and attitude for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it’s super easy and quick to complete the online application and video assessment.
We think you need these skills to ace Field Technician - Central London_NL CENNE
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your confidence in working outdoors and at heights, as well as your methodical approach to tasks. This will show us you're a great fit for the role!
Show Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! In your application, express why you want to join our team and how you can contribute to making a difference in customers' lives. A little enthusiasm goes a long way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the details you need to complete your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show your enthusiasm and readiness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role is all about resolving issues for customers, so demonstrating your problem-solving mindset will be key to impressing the interviewers.
✨Be Personable
Since this job involves meeting new people every day, practice your communication skills. Be friendly and approachable during the interview, as they’ll want to see that you can connect with customers and provide exceptional service.
✨Ask Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.