Field Service Engineer - West London

Join to apply for the Field Service Engineer – West London role at Virgin Media O2.

Summary

Location: London
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 22-Oct-2025
Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: UB3, TW4, W3, UB8, UB2, UB9, TW5, TW3, W4, UB4, TW7, UB7, TW8, UB10, HA4, HA5, HA6, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20, GU25, SL0, SL1, SL2, SL3, SL4, SL6, W12, TW9, SL9, SL5, GU19, GU20, W5, W13, W7, UB6, UB5, UB1.

Role Overview

As a Field Service Engineer you’ll travel across West London, installing new broadband, TV and telephone services and troubleshooting any issues that arise. This role is technical but also customer‑focused: you’re the friendly face of Virgin Media O2, ensuring customers stay connected to what matters most.

What You’ll Do

• Install and maintain broadband, TV, and phone services in customers’ homes.
• Quickly resolve technical issues, ensuring customers stay connected.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the support of a dedicated team and mentor.

Who We Are

Virgin Media and O2 combine to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

Must Haves

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

Skills

• A problem‑solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to remain composed and adapt to any situation.

What’s In It for You

• Starting salary of £31,500 with potential to earn up to £38,700 through on‑target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover through BUPA, healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off, plus the option to buy or sell up to 5 extra days.
• A 4‑day working week – after training you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.

Next Steps

• Complete our quick online application and video assessment.
• If successful, chat with one of our friendly recruiters to learn more.
• Attend an interview with a manager to see if we’re a great match.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.