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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while resolving technical issues.
- Company: Join Virgin Media O2, a leading telecommunications provider in the UK.
- Benefits: Enjoy a competitive salary, private medical cover, and a 4-day working week.
- Why this job: Experience diverse daily tasks and make a real difference in customers' lives.
- Qualifications: A UK manual driving licence and confidence working outdoors are essential.
- Other info: No experience needed; full training and mentorship provided.
The predicted salary is between 29000 - 36200 £ per year.
Overview
Summary
Location: Lancaster, Preston, Wigan
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 19-Jan-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8, PR1, PR2, PR4, PR5, PR6, PR7, PR25, PR27, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8.
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Skills
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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Field Service Engineer - West Lancashire employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - West Lancashire
✨Tip Number 1
Familiarise yourself with the specific technologies and services that Virgin Media O2 offers. Understanding broadband, TV, and phone services will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience where you've had to troubleshoot technical issues or provide customer service. Even if it's not directly related, showcasing your problem-solving skills and ability to adapt will make you stand out.
✨Tip Number 3
Since this role involves travelling to various locations, ensure you have a good understanding of the specified postcode areas. Being familiar with the local geography can give you an edge and demonstrate your commitment to the position.
✨Tip Number 4
Prepare for the video assessment by practising common interview questions related to customer service and technical troubleshooting. This will help you feel more confident and articulate during the actual assessment.
We think you need these skills to ace Field Service Engineer - West Lancashire
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Field Service Engineer position. Familiarise yourself with the job description to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your problem-solving mindset, customer service skills, and ability to work independently. Mention any relevant experience or transferable skills that align with the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work for Virgin Media O2 and how you can contribute to their team.
Prepare for the Video Assessment: If your application progresses, you'll need to complete a video assessment. Practice common interview questions and ensure you present yourself professionally, as this is your chance to make a great first impression.
How to prepare for a job interview at Virgin Media O2
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Field Service Engineer. Familiarise yourself with the tasks like installing broadband and troubleshooting issues, as well as the importance of customer satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role requires a problem-solving mindset, so be ready to discuss situations where you've helped customers or resolved technical issues.
✨Demonstrate Adaptability
Since no two days are the same in this job, highlight your ability to adapt to different situations. Share experiences where you've had to think on your feet or adjust your approach based on changing circumstances.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and team dynamics. This shows your genuine interest in the role and helps you determine if it's the right fit for you.