Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while resolving technical issues.
- Company: Join Virgin Media O2, a leader in connectivity serving over 46 million customers.
- Benefits: Enjoy a 4-day work week, private medical cover, and generous annual leave.
- Why this job: Experience variety daily, make a difference, and grow with a supportive team.
- Qualifications: Must have a UK manual driving licence and live in specified postcodes.
- Other info: No experience needed; full training and mentorship provided.
The predicted salary is between 24000 - 29000 £ per year.
Overview
Summary
Location: Lancaster, Preston, Wigan
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 19-Jan-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8, PR1, PR2, PR4, PR5, PR6, PR7, PR25, PR27, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8 .
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer:
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Skills
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
#J-18808-Ljbffr
Field Service Engineer - West Lancashire employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - West Lancashire
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Living in one of these areas is a deal-breaker, so make sure you highlight your location in conversations and during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles or situations. This will demonstrate your ability to adapt and think on your feet, which is crucial for a Field Service Engineer.
✨Tip Number 3
Research Virgin Media and O2's services thoroughly. Understanding their products and customer service philosophy will help you connect better with potential interviewers and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your comfort level with working outdoors and at heights. Since this role involves various environments, being able to confidently express your readiness for these conditions will set you apart from other candidates.
We think you need these skills to ace Field Service Engineer - West Lancashire
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities and required skills, such as problem-solving and customer service, to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your problem-solving mindset and any experience you have in customer service or technical roles. Mention your ability to work independently and adapt to different situations, as these are crucial for this role.
Show Enthusiasm for Training: Since the company offers comprehensive training, express your eagerness to learn and grow within the role. Highlight any previous experiences where you successfully adapted to new challenges or learned new skills quickly.
Local Knowledge: Mention your familiarity with the specified postcodes in West Lancashire. This shows that you understand the geographical area you will be working in and can relate to the customers you will serve.
How to prepare for a job interview at Virgin Media O2
✨Show Your Problem-Solving Skills
As a Field Service Engineer, you'll need to demonstrate your ability to tackle technical issues. Prepare examples of past experiences where you've successfully resolved problems, especially in customer service settings.
✨Emphasise Your Customer Service Mindset
This role is all about connecting with customers and ensuring their satisfaction. Be ready to discuss how you prioritise customer needs and provide exceptional service, even in challenging situations.
✨Demonstrate Adaptability
No two days are the same in this job, so it's crucial to show that you can adapt to different environments and challenges. Share instances where you've had to think on your feet or adjust your approach based on changing circumstances.
✨Highlight Your Organisational Skills
With a methodical approach being key to success, be prepared to talk about how you manage your time and tasks effectively. Discuss any tools or strategies you use to stay organised, especially when working independently.
