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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media O2, a leader in connectivity serving millions.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Why this job: Make a real difference by connecting people to what matters most.
- Qualifications: Must have a UK driving licence and live in specified postcodes.
- Other info: Enjoy a 4-day work week with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Join to apply for the Field Service Engineer – Tyne and Wear role at Virgin Media O2 .
Summary
Location: Durham, Newcastle, Sunderland
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 24-Oct-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
Postcode Requirement: NE12, NE13, NE23, NE25, NE26, NE27, NE28, NE29, NE30, NE24, NE61, NE22, NE15, NE64, NE17, NE62, NE63, NE65, NE66, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, SR4, SR5, SR6, SR7, NE1, NE2, NE3
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Must Haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Other Desired Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next Steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a good match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know — we’re happy to help.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications
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Field Service Engineer- Tyne and Wear employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer- Tyne and Wear
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle challenges or provide great customer service. The more comfortable you are talking about your skills, the better you'll perform in the real deal.
✨Tip Number 3
Show off your problem-solving skills! In the interview, share specific examples of times you've tackled issues head-on. Whether it’s fixing tech problems or helping a friend out, demonstrating your ability to think on your feet is key for a Field Service Engineer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Engineer- Tyne and Wear
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you tick.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant problem-solving experiences or customer service skills that could make you a great fit!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and sweet – we want to understand your qualifications without wading through fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the role of a Field Service Engineer. Familiarise yourself with broadband, TV, and phone services. Brush up on common technical issues and solutions, as well as the tools you might use. This will show your enthusiasm and readiness to tackle the job.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be prepared to discuss how you handle customer interactions. Think of examples where you've provided exceptional service or resolved conflicts. Highlight your problem-solving mindset and passion for helping others.
✨Be Ready for the Outdoors
This job involves working outdoors in various weather conditions. Be honest about your comfort level with heights and outdoor work. If you have any relevant experiences, share them! It’s important to convey that you’re adaptable and ready for anything.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
