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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join a supportive team in a leading service provider.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Why this job: Enjoy a 4-day work week and make customers smile every day.
- Qualifications: UK driving licence and confidence working outdoors.
- Other info: Great career growth opportunities and a fun, dynamic work environment.
The predicted salary is between 29000 - 36200 £ per year.
Summary
Location: Durham, Newcastle, Sunderland
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 10-Mar-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
For this position, you must live in one of the following postcodes: NE12, NE13, NE23, NE25, NE26, NE27, NE28, NE29, NE30, NE24, NE61, NE22, NE15, NE64, NE17, NE62, NE63, NE65, NE66, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, SR4, SR5, SR6, SR7, NE1, NE2, NE3
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What\’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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Field Service Engineer- Tyne and Wear employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer- Tyne and Wear
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, make sure to highlight your passion for customer service and problem-solving.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your skills match the Field Service Engineer role. We want to see your confidence shine when discussing your experience.
✨Tip Number 3
Be ready to showcase your technical skills! Since you'll be installing and maintaining services, prepare to discuss any relevant experience or training. We love seeing candidates who can demonstrate their hands-on abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Remember, we’re looking for someone who’s not just qualified but also genuinely excited to join our team.
We think you need these skills to ace Field Service Engineer- Tyne and Wear
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Field Service Engineer role shine through. We want to see that you’re excited about helping customers and solving problems, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience you have with broadband, TV, or phone services, and don’t forget to mention your problem-solving skills. We love a methodical approach!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the technical aspects of the Field Service Engineer role. Brush up on broadband, TV, and phone services, and be ready to discuss how you've tackled similar issues in the past. This shows you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems or provided exceptional customer service. Think of specific situations where your methodical approach made a difference. This will highlight your ability to adapt and stay composed under pressure.
✨Be Ready for Practical Questions
Expect questions that assess your ability to work independently and manage your time effectively. You might be asked how you'd handle a situation where a customer is unhappy with a service. Practise your responses to demonstrate your customer-first mindset.
✨Dress for Success
Even though this role involves working outdoors, make sure you present yourself well for the interview. Smart-casual attire is usually a safe bet. It shows respect for the interview process and helps create a positive first impression.