Field Service Engineer - Sussex

Summary

Location: Brighton

Job Family: Technicians & Engineers

Job Type: Full Time

Posted Date: 24-Oct-2025

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)

For this position, you must live in one of the following postcodes: BN1, BN2, BN3, BN5, BN6, BN7, BN10, BN11, BN12, BN13, BN15, BN14, BN16, BN17, BN41, BN42, BN43, BN44, BN45, RH15, TN34, TN35, TN37, TN38

You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online, making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.

What You’ll Do

• Install and maintain broadband, TV, and phone services to customers\’ homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

Want to see what it’s all about for yourself? Watch a day in the life of our Field Service Engineer.

About the Company

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

Qualifications

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

Skills & Attributes

• A problem‑solving mindset and passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.

Benefits

• A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
• Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance.
• Industry‑leading family leave policies.
• 25 days’ holiday + bank holidays + birthday off (option to buy/sell 5 more).
• Pension scheme (up to 10% match) and life assurance.

Next Steps

• Complete our quick online application and video assessment.
• If successful, chat with one of our friendly recruiters to learn more.
• Attend an interview with a manager to see if we’re a great match.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.