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- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn up to £38,700 with private medical cover, 25 days leave, and a 4-day work week.
- Why this job: Make a real difference by connecting people and enjoying variety in your daily tasks.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed!
- Other info: Enjoy a supportive team environment with excellent career progression opportunities.
The predicted salary is between 31500 - 38700 £ per year.
Location: London
Job Type: Full Time
Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission)
For this position, you must live in one of the following postcodes: KT3, KT4, KT5, TW4, KT6, KT9, SM7 1, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT10, KT1, KT2, TW9, TW10, TW1, TW2, TW3, KT7, KT8, KT11, KT12, KT13, KT15, KT16, TW11, TW12, SW13, SW14, TW16, TW17.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: Day in the Life Video.
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Must haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills:
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you:
- A starting salary of £31,500 with the potential to earn up to £38,700 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps:
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer – South West London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – South West London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for Field Service Engineers, like how you’d handle a tricky customer situation or troubleshoot a technical issue. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of times you've tackled challenges or helped someone out. This role is all about connecting with customers and resolving issues, so let your experiences shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows you’re keen on the role!
We think you need these skills to ace Field Service Engineer – South West London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention specific examples of how you've tackled challenges or provided exceptional service in the past.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly, and you’ll have access to all the latest updates about your application status!
How to prepare for a job interview at Virgin Media O2
✨Know Your Tech
Brush up on the technical aspects of broadband, TV, and phone services. Familiarise yourself with common issues and solutions, as well as the tools you might use. This will show your problem-solving mindset and passion for helping customers.
✨Show Your People Skills
Since this role is all about connecting with people, be ready to share examples of how you've provided exceptional service in the past. Think of situations where you resolved issues or made someone's day better, as this will highlight your customer-centric approach.
✨Demonstrate Adaptability
Prepare to discuss how you handle unexpected challenges. Whether it's working outdoors in different weather conditions or troubleshooting on the spot, showing that you can stay composed and adapt will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training process, or what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.