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- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media O2, a leader in connectivity with a vibrant culture.
- Benefits: Earn up to £38,700, enjoy private medical cover, and a 4-day work week.
- Why this job: Make a real difference by connecting people and enjoying diverse daily tasks.
- Qualifications: UK driving licence and confidence working outdoors; no experience needed.
- Other info: Receive full training and support with excellent career progression opportunities.
The predicted salary is between 26300 - 32800 £ per year.
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Summary
Location
Hounslow, Kingston Upon Thames
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
29-Aug-2025
Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes:
KT3, KT4, KT5, TW4, KT6, KT9, SM7 1, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT10, KT1, KT2, TW9, TW10, TW1, TW2, TW3, KT7, KT8, KT11, KT12, KT13, KT15, KT16, TW11, TW12, SW13, SW14, TW16, TW17
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Skills
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What\’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Telecommunications
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Field Service Engineer – South West London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – South West London
✨Tip Number 1
Get to know the company! Research Virgin Media O2 and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and answers with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. This is key for a Field Service Engineer role, as you'll need to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Field Service Engineer – South West London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant problem-solving experiences or customer service skills that will make you stand out!
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the team. Avoid jargon and focus on what matters most.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the technical aspects of the role. Understand the basics of broadband, TV, and phone services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. Since this role involves troubleshooting, demonstrating a methodical approach to problem-solving will impress the interviewers and highlight your suitability for the job.
✨Be Personable
As a Field Service Engineer, you'll be the face of the brand. Practice your communication skills and think about how you can connect with customers. A friendly attitude and a genuine desire to help will go a long way in making a positive impression.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training process, and team dynamics. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute positively.