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- Tasks: Join us as a Field Service Engineer, tackling installations and customer service challenges daily.
- Company: Be part of Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a competitive salary, 25 days leave, and wellbeing benefits like BUPA medical coverage.
- Why this job: Experience a dynamic role with a 4-day work week and comprehensive training for your success.
- Qualifications: Must have a UK Manual driving licence; no prior experience needed, just a passion for problem-solving.
- Other info: We promote equity and inclusion, supporting you to be your authentic self throughout the application process.
For this position, you must live in one of the following postcodes: CR0, CR2, CR3, CR4, CR5, CR6, CR7, CR8, SE19, SE25, SM1, SM2, SM3, SM4, SM5, SM6, SW15, SW16, SW17, SW19, SW20.
Join our team of Field Service Engineers (internally you'll be known as a Field Technician) and earn a competitive salary of £29,000 plus £2,500 London Weighting Allowance, plus overtime (on average £4,700) and performance-based commission of £2,500.
We're looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10 hour shifts.
No two days are the same, so you will always be learning and finding new challenges.
- Be the expert in installations, fixing faults and delivering great customer service
- Diagnose errors and technical problems and determine appropriate solutions
- Document processes and follow company standard procedures and protocols
- Collaborate with the technical team and share information across the organisation.
The must haves:
- A UK Manual driving licence
The other stuff we are looking for:
- Be comfortable working at heights and outside in all weathers
- Someone who enjoys problem solving and finding suitable solutions for customers
- An individual who can build great relationships with customers
- An organised individual with a customer-focus, who is motivated to help others
What's in it for you:
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
- 25 days of annual leave, including your birthday
- A first-rate pension programme with up to 10% matching contributions
- The ability to buy and sell up to 5 days of leave to suit your individual needs
- Access to wellbeing benefits including, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
Next steps:
Following your application, you will receive a link to complete an online video assessment. If you are successful at this stage, one of our recruiters will give you a call to discuss the role in more detail and give you a chance to ask any questions. From here we will get you booked in for an online interview with one our managers. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Field Service Engineer - South London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Being able to demonstrate your knowledge of the area during interviews can show your commitment and understanding of the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or problem-solving roles, even if they are not directly related to engineering. This will help showcase your ability to build relationships and find solutions for customers.
✨Tip Number 3
Prepare for the online video assessment by practising common interview questions related to technical problem-solving and customer service scenarios. This will help you feel more confident and articulate during the assessment.
✨Tip Number 4
Research Virgin Media O2's values and culture. Understanding their commitment to diversity and inclusion can help you align your answers with their ethos, making you a more attractive candidate.
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Engineer role. Emphasise your problem-solving abilities, customer service experience, and any technical skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in working for Virgin Media O2 and how your values align with their commitment to customer service and inclusion.
Highlight Location Requirements: Since the job requires living in specific postcodes, clearly state your postcode in your application. This shows you meet one of the essential criteria for the role.
Prepare for the Video Assessment: After submitting your application, you'll need to complete an online video assessment. Practice common interview questions and ensure you have a quiet, well-lit space to record your responses.
How to prepare for a job interview at Virgin Media O2
✨Know Your Postcode
Since this role requires you to live in specific postcodes, make sure you know yours and can discuss how it relates to the job. This shows your commitment to the position and familiarity with the area you'll be serving.
✨Showcase Problem-Solving Skills
As a Field Service Engineer, you'll need to diagnose errors and find solutions. Prepare examples from your past experiences where you've successfully solved problems or helped customers, even if they are from different contexts.
✨Emphasise Customer Focus
This role is all about delivering great customer service. Be ready to discuss how you build relationships with customers and provide excellent service. Think of specific instances where you went above and beyond for someone.
✨Be Ready for Technical Questions
Even though no prior experience is required, it's good to show enthusiasm for learning technical skills. Brush up on basic technical knowledge related to installations and fault-finding, and express your eagerness to learn during the interview.
