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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media O2, a leader in connectivity serving millions.
- Benefits: Earn up to £38,700 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Enjoy a supportive team and excellent career progression opportunities.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: UK driving licence, confidence outdoors, and a problem-solving mindset.
The predicted salary is between 31500 - 38700 £ per year.
Summary Location: London. Job Family: Technicians & Engineers. Job Type: Full Time. Posted Date: 22-Apr-2026. Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: KT3, KT4, KT5, TW4, KT6, KT9, SM7 1, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT10, KT1, KT2, TW9, TW10, TW1, TW2, TW3, KT7, KT8, KT11, KT12, KT13, KT15, KT16, TW11, TW12, SW13, SW14, TW16, TW17.
You may think that a Field Service Engineer sounds technical, and in part, it is—but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same, and you’ll enjoy the freedom of working outside and the experience of real job progression. Be aware that you’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you through a detailed onboarding stage, and you’ll have a dedicated mentor for ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know — we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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Field Service Engineer – South London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – South London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your problem-solving skills and customer service experience can shine in the Field Service Engineer role.
✨Tip Number 3
Show your personality! Don’t just stick to the script; let your passion for helping customers come through. Share stories that highlight your adaptability and how you’ve tackled challenges in the past.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after your interview to express your enthusiasm!
We think you need these skills to ace Field Service Engineer – South London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick – it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Field Service Engineer role. Highlight any relevant skills or experiences that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the technical aspects of the role. Brush up on broadband installation and troubleshooting techniques, as well as any relevant equipment you'll be using. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Your People Skills
Since this role involves meeting customers daily, highlight your communication skills. Prepare examples of how you've successfully resolved customer issues in the past or how you've built rapport with clients. This will demonstrate your ability to connect with people, which is key for a Field Service Engineer.
✨Be Ready for the Unexpected
The job can be unpredictable, so think of scenarios where you've had to adapt quickly. Whether it’s a last-minute schedule change or a tricky technical problem, showing that you can stay calm and composed under pressure will impress your interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training processes, and what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about the supportive team environment they offer.