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For Companies At a Glance
- Tasks: Install and maintain broadband services while troubleshooting issues for customers.
- Company: Join a supportive team in a dynamic field service role.
- Benefits: Earn up to £36,200 with a 4-day work week and generous leave policies.
- Why this job: Enjoy variety in your work and make a real difference for customers.
- Qualifications: UK driving licence and a passion for problem-solving.
- Other info: Great career growth opportunities and a commitment to inclusivity.
The predicted salary is between 29000 - 36200 £ per year.
Summary
Location: Peterborough
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 13-Jan-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You Must Live In One Of The Following Postcodes
PE1, PE2, PE3, PE4, PE5, PE6, PE7, PE13, PE15, PE16
It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What\’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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Field Service Engineer - Peterborough employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Peterborough
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. This will help us see that you're not just another candidate, but someone who genuinely wants to be part of the team.
✨Tip Number 2
Practice your technical skills! As a Field Service Engineer, you'll need to troubleshoot on the spot. We recommend setting up mock scenarios with friends or family to sharpen your problem-solving skills before the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. We love hearing about those moments that showcase your passion for helping others.
✨Tip Number 4
Apply through our website! It’s quick and easy, plus it shows us you’re serious about the role. Don’t forget to complete the video assessment – it’s your chance to shine and show us your personality!
We think you need these skills to ace Field Service Engineer - Peterborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the Field Service Engineer role. Share why you love helping customers and solving problems – it’ll make your application stand out!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant experience, especially in installing and maintaining services, and don’t forget to mention your problem-solving skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, plus you’ll get all the latest updates on your application status!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on broadband installation and troubleshooting techniques, as well as any relevant equipment you'll be working with. This will show your potential employer that you're not just interested in the job, but that you’re also prepared to tackle the challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues, especially in a customer-facing role. Highlight how you approached the problem, what steps you took, and the outcome. This will demonstrate your methodical approach and ability to adapt to different situations.
✨Emphasise Customer Service
Since this role involves direct interaction with customers, be ready to discuss how you ensure customer satisfaction. Share stories that illustrate your passion for helping others and how you’ve gone above and beyond to leave customers smiling. This will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect to face situational questions or even practical assessments during your interview. Think about how you would handle various scenarios, such as dealing with an unhappy customer or troubleshooting a complex issue. Practising these responses can help you feel more confident and composed during the interview.