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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn up to £36,200 with bonuses, enjoy private medical cover, and a 4-day work week.
- Why this job: Make a real difference by connecting people and providing exceptional customer service.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed!
- Other info: Enjoy a supportive team environment with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Location: Mansfield, Nottingham
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 23-Oct-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You Must Live In One Of The Following Postcodes: NG1, NG2, NG3, NG4, NG5, NG6, NG7, NG8, NG9, NG10, NG11, NG12, NG13, NG14, NG15, NG16, NG17, NG18, NG19, NG20, NG21, NG22, S40, S41, S42, S43, S44, S45, S80, S81, DE5, DE7, DE55, DE75.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Nottingham And Mansfield employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Nottingham And Mansfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to problem-solving and customer service. Think about how you can showcase your skills and experiences that align with the Field Service Engineer role. We want to see your passion for helping customers!
✨Tip Number 3
Dress the part! Even though this is a technical role, first impressions matter. Wear something smart-casual for your interview to show that you take the opportunity seriously. It’ll help you feel more confident too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your appreciation for their time and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Nottingham And Mansfield
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and solving problems.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant experience or qualities that make you a great fit for our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly understand why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the technical aspects of the role. Brush up on broadband, TV, and phone services, as well as common troubleshooting techniques. This will help you answer questions confidently and show that you're ready to tackle the challenges of a Field Service Engineer.
✨Showcase Your People Skills
Since this role involves connecting with customers, be prepared to discuss your experience in customer service or any situations where you've helped someone solve a problem. Highlight your ability to stay calm under pressure and adapt to different personalities.
✨Demonstrate Your Problem-Solving Mindset
Think of examples from your past where you've successfully resolved issues. Whether it's a technical problem or a customer complaint, being able to articulate your thought process and the steps you took to find a solution will impress the interviewers.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training processes, or what a typical day looks like for a Field Service Engineer. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
