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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media O2, a leader in connectivity with a vibrant culture.
- Benefits: Earn up to £38,700 with bonuses, enjoy private medical cover, and 25 days off.
- Why this job: Make a real difference by connecting people and enjoying a dynamic work environment.
- Qualifications: Must have a UK driving licence and be confident working outdoors.
- Other info: Experience no two days the same with a 4-day work week and excellent career progression.
The predicted salary is between 26300 - 32400 £ per year.
Summary
Location
London
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
20-Feb-2026
Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes:
W3, W4, W5, W7, W13, W14, UB1, UB2, UB4, UB5, UB6, HA0, HA1, HA2, HA3, HA5, HA7, HA9, TW8, TW7, UB3, W12, W6
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top‑notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal‑breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £31,500 with the potential to earn up to £38,700 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – after training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
#J-18808-Ljbffr
Field Service Engineer – North West London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – North West London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Field Service Engineer. Remember, it’s all about showcasing your problem-solving mindset and customer service passion!
✨Tip Number 3
Dress the part! Even though this is a technical role, first impressions matter. Wear something smart-casual that reflects your personality but also shows you mean business. You want to feel confident and comfortable during your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Engineer – North West London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the Field Service Engineer role. Mention any relevant experience or qualities that show you’re ready to tackle the challenges of the job.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the team. Avoid jargon and focus on what matters most.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application and get the ball rolling. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role is all about resolving issues for customers, so demonstrating your problem-solving mindset will be key to impressing the interviewers.
✨Be Personable
Since you'll be the friendly face of the brand, practice your communication skills. Think about how you can connect with customers and make their day better. A warm smile and a positive attitude can go a long way!
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows that you're not just interested in the job, but also in how you can grow within the company.