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- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and 25 days annual leave.
- Why this job: Make a real difference by connecting people and enjoying a varied workday.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
- Other info: Work just 4 days a week with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
4 days ago Be among the first 25 applicants
Location: Norwich
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 24-Oct-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You Must Live In One Of The Following Postcodes
NR21, NR22, NR23, NR25, NR26, NR27
Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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Field Service Engineer - North Norfolk employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to problem-solving and customer service. Prepare some examples from your past experiences that highlight your skills. We want to see how you can adapt and thrive in different situations!
✨Tip Number 3
Show your personality! The role is all about connecting with customers, so let your friendly side shine through during the interview. Be yourself and don’t be afraid to share why you’re passionate about helping others – it’s a big part of the job!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll have access to all the latest updates and resources to help you prepare for the next steps in the hiring process. Don’t miss out!
We think you need these skills to ace Field Service Engineer - North Norfolk
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and solving problems.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant experience, even if it’s not directly in the field – we value transferable skills!
Show Enthusiasm: Express your excitement about the role and the company in your application. We love candidates who are eager to learn and grow with us, so let us know why you’re interested in joining our team!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and you’ll get all the info you need about the role and our company!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the technical aspects of the Field Service Engineer role. Brush up on broadband installation and troubleshooting techniques, as well as any relevant equipment you'll be working with. This will show your potential employer that you're serious about the job and ready to hit the ground running.
✨Showcase Your People Skills
Since this role involves connecting with customers daily, be prepared to discuss your experience in customer service or teamwork. Share examples of how you've resolved issues or helped others, highlighting your problem-solving mindset and ability to adapt to different situations.
✨Dress for Success
Even though you’ll be working outdoors, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the opportunity. Plus, it sets a positive tone for the conversation!
✨Ask Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This not only demonstrates your interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!