At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and take 25 days off plus your birthday.
- Other info: Work just 4 days a week with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people and enjoying a dynamic work environment.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed!
The predicted salary is between 29000 - 36200 £ per year.
Location: London
Job Type: Full Time
Posted Date: 23-Feb-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
For this position, you must live in one of the following postcodes: EN1, EN2, EN3, EN4, N9, N11, N13, N14, N18, N21, N17, N22, N11, EN9, EN10, EN7, N15.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps:
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - North London employer: Virgin Media O2
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. Our Field Service Engineers enjoy a unique 4-day working week, competitive salary with opportunities for overtime and commission, and comprehensive benefits including private medical cover and generous leave policies. With a strong focus on employee growth and support, including dedicated mentorship and thorough training, we empower our team to connect people with what matters most while enjoying a fulfilling career in North London.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for Field Service Engineers, like how you’d handle a tricky customer situation or troubleshoot a tech issue. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled challenges in the past. Whether it’s fixing a tech issue or helping a customer, let them see your passion for making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention specific examples of how you've tackled challenges or provided exceptional service in the past.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to apply directly through our website for the best experience. This way, you’ll have access to all the resources and information you need to make your application stand out!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the technical aspects of the Field Service Engineer role. Brush up on broadband, TV, and phone services, and be ready to discuss how you would troubleshoot common issues. This shows you're not just interested in the job, but that you’re prepared to dive into the technical side.
✨Show Your People Skills
Since this role is all about connecting with customers, be prepared to share examples of how you've provided exceptional service in the past. Think of times when you’ve gone above and beyond to help someone out – it’ll highlight your problem-solving mindset and passion for helping others.
✨Be Ready for a Day in the Life
Watch the video linked in the job description to get a feel for what a typical day looks like. Be ready to discuss what excites you about the role and how you envision yourself fitting into that dynamic environment. It’ll show you’re genuinely interested in the position.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewer. Ask about the training process, the team you'll be working with, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
