Field Service Engineer - North Cheshire

Overview

Field Service Engineer – North Cheshire at Virgin Media O2

Location: Warrington, Widnes

Job type: Full Time

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)

Postcodes: WA1, WA2, WA3, WA4, WA5, WA7, WA8, WA9, WA10, WA11, WA12, L31, L32, L33, L34, L35, L36

Posted date and application visibility are not essential to the role and have been omitted.

Responsibilities

• Install and maintain broadband, TV, and phone services to customers\’ homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

What you’ll do (continued)

You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks. You may also be involved in on-site visits, troubleshooting, and ensuring a smooth customer experience. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same and you’ll typically work 4 days out of 7 each week.

Qualifications

• UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• Residence in one of the specified postcodes above.
• A problem-solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.

What’s in it for you

• Starting salary of £29,000 with potential to earn up to £36,200 (on-target earnings £4,700 overtime + £2,500 commission).
• Private medical cover through BUPA (including upgrade options for loved ones), medical plan, and critical illness insurance.
• Market-leading leave policies (maternity, paternity, neonatal, carers).
• 25 days of annual leave, UK bank holidays and your birthday off, with option to buy/sell up to 5 extra days.
• 4-day working week after training (37.5 hours across 4 days, shifts 7.5–10 hours).
• Up to 10% employer pension contributions and life insurance.

Next steps

• Complete our online application and video assessment.
• If successful, chat with a recruiter to learn more.
• Attend an interview with a manager to assess fit.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, let us know—we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Telecommunications