Field Service Engineer - North Cheshire

Field Service Engineer – North Cheshire

Company: Virgin Media O2

Location: Warrington, Widnes

Job Family: Technicians & Engineers

Job Type: Full Time

Posted Date: 29-Oct-2025

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)

Postcode requirement: WA1, WA2, WA3, WA4, WA5, WA7, WA8, WA9, WA10, WA11, WA12, L31, L32, L33, L34, L35, L36

Summary

Field Service Engineers are the friendly face of Virgin Media O2 – delivering top‑notch broadband, TV and phone services while meeting new customers across the North Cheshire area. You’ll travel to different locations, install cutting‑edge broadband in customers’ homes, troubleshoot issues on the spot and help people get back online. No two days are the same and you will work 4 days out of every 7, giving you a flexible, outdoors‑oriented role that still offers a full‑time commitment of 37.5 hours per week.

What You’ll Do

• Install and maintain broadband, TV and phone services at customers’ premises.
• Resolve technical issues quickly, ensuring customers stay connected.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with support from a dedicated team and mentor throughout your training and beyond.

Who We Are

Virgin Media and O2 are part of the best connectivity provider in the UK, serving over 46 million customers across broadband, mobile, phone and home services.

The Must‑Haves

• UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• Residence in one of the postcodes listed above.

Other Skills We Are Looking For

• Problem‑solving mindset and a passion for helping customers.
• Methodical, organised approach to work.
• Composed and adaptable in any situation.

What\’s In It For You

• Starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover via BUPA, including upgrade options for loved ones.
• Critical illness insurance and comprehensive healthcare plan.
• Market‑leading maternity, paternity, neonatal and carers leave policies.
• 25 days of annual leave plus UK bank holidays and your birthday off; buy and sell up to 5 extra days.
• 4‑day working week: 37.5 hours across 4 days (Monday to Saturday), with shifts ranging from 7.5 to 10 hours.
• Up to 10 % employer pension contributions and life insurance.

Next Steps

• Complete the quick online application and video assessment.
• If successful, chat with a recruiter to learn more.
• Attend an interview with a manager to determine if it’s a good match.

Seniority Level

Entry Level

Employment Type

Full‑time

Job Function

Information Technology

Industries: Telecommunications

Accessibility Statement

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, let us know – we’re happy to help.

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