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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media O2, a leader in tech with a supportive team culture.
- Benefits: Earn up to £36,200 with a 4-day work week, private medical cover, and generous leave.
- Why this job: Enjoy a dynamic role with varied tasks and the chance to make customers smile.
- Qualifications: UK driving licence and a passion for problem-solving and customer service.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 29000 - 36200 £ per year.
Overview
Summary
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
Location
Grimsby, Lincoln
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
27-Mar-2026
Salary
£29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You Must Live In One Of The Following Postcodes
DN15, DN16, DN17, DN18, DN21, DN22, DN31, DN32, DN33, DN34, DN35, DN36, DN37, DN40, DN41, LN8, LN9, LN10, LN11, LN12, PE23, PE21, PE25, NG34
What you’ll do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Skills
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
#J-18808-Ljbffr
Field Service Engineer - Grimsby and Lincoln employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Grimsby and Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Field Service Engineer. Remember, confidence is key!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled technical issues in the past. This will demonstrate your ability to think on your feet and keep customers happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Grimsby and Lincoln
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and solving problems.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles or situations where you've had to think on your feet or provide exceptional customer service.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, ensuring that we can easily see why you’d be a great fit for the Field Service Engineer role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super quick and user-friendly!
How to prepare for a job interview at Virgin Media O2
✨Know Your Tech
As a Field Service Engineer, you'll be dealing with broadband, TV, and phone services. Brush up on the technical aspects of these services before your interview. Be ready to discuss how you would troubleshoot common issues and keep customers connected.
✨Show Off Your Customer Service Skills
Exceptional customer service is key in this role. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving mindset and how it helped resolve issues effectively.
✨Be Ready for Practical Scenarios
Expect to face situational questions during the interview. Think about how you would handle working at heights or in challenging weather conditions. Demonstrating your adaptability and composure will show you're the right fit for the job.
✨Familiarise Yourself with the Area
Since the role is based in Grimsby and Lincoln, knowing the local area can be a big plus. Mention any relevant knowledge about the postcodes specified in the job description. This shows your commitment and readiness to serve the community.