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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media O2, a leader in telecommunications with a supportive culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and take advantage of a 4-day work week.
- Why this job: Make a real difference by connecting people and enjoying varied daily tasks.
- Qualifications: UK manual driving licence and a passion for helping customers.
- Other info: No experience needed; full training and mentorship provided.
The predicted salary is between 29000 - 36200 £ per year.
Summary
Location: Glasgow
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 06-Mar-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: G1,G2,G3,G4,G5,G11,G12,G13,G14,G15,G20,G21,G22,G23,G31,G32,G33,G34,G40,G41,G42,G43,G44,G45,G46,G47,G48,G49,G51,G52,G53,G60,G61,G62,G64,G65,G66,G69,G72,G73,G76,G77,G78,G81,PA14,PA15,PA16,PA17,PA18,PA19.
About the role
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Visit https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C to watch a day in the life of our Field Service Engineer.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Must Haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Other skills we value
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – after training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Application Process
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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Field Service Engineer - Glasgow employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for Field Service Engineers, like how you’d handle a tricky customer situation or troubleshoot a technical issue. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled challenges in the past. Whether it’s fixing a tech issue or helping a friend out, demonstrating your ability to think on your feet is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to your recruiter or manager. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Field Service Engineer - Glasgow
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that match the Field Service Engineer role. Mention any relevant problem-solving experiences or customer service skills that will make you stand out!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, ensuring it’s easy for us to see why you’d be a great fit for the team. Avoid jargon and focus on what matters most.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the basics of broadband, TV, and phone services. Even if you don’t have prior experience, understanding the technology and common issues will show your enthusiasm and readiness to learn.
✨Show Off Your People Skills
This role is all about connecting with customers. Be prepared to share examples of how you've helped others in the past, whether it’s resolving a problem or providing excellent service. A friendly attitude goes a long way!
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. Think about how you would handle specific challenges, like troubleshooting a technical issue on-site. Practising these scenarios can help you feel more confident.
✨Ask Questions
Don’t hesitate to ask about the training process and what support you'll receive as a new Field Service Engineer. This shows your interest in the role and helps you understand how you’ll grow within the company.