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- Tasks: Join us as a Field Service Engineer, tackling installations and customer service challenges daily.
- Company: Be part of Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and wellbeing perks like BUPA medical coverage.
- Why this job: Experience a dynamic work environment with a 4-day week and comprehensive training for your success.
- Qualifications: Must have a UK Manual driving licence; no prior experience needed, just a passion for problem-solving.
- Other info: Work in diverse teams and embrace an inclusive culture that values your authentic self.
The predicted salary is between 29000 - 35000 £ per year.
For this position, you must live in one of the following postcodes: E5, E8, E9, EC1, EC2, N5, N7, N8, N1, N16, N19, N4, EC3, EC4, N22, N15, N17.
Join our team of Field Service Engineers (internally you’ll be known as a Field Technician) and earn a competitive salary of £29,000 plus £2,500 London Weighting Allowance, plus overtime (on average £4,700) and performance-based commission of £2,500. We’re looking for motivated and customer focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed!
After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10 hour shifts. No two days are the same, so you will always be learning and finding new challenges.
- Be the expert in installations, fixing faults and delivering great customer service
- Diagnose errors and technical problems and determine appropriate solutions
- Document processes and follow company standard procedures and protocols
- Collaborate with the technical team and share information across the organisation.
The must haves:
- A UK Manual driving licence with no more than 8 points
The other stuff we are looking for:
- Be comfortable working at heights and outside in all weathers
- Someone who enjoys problem solving and finding suitable solutions for customers
- An individual who can build great relationships with customers
- An organised individual with a customer-focus, who is motivated to help others
What’s in it for you:
- A competitive salary of £29,000 plus £2,500 London Weighting Allowance, £2,500+ On target earnings, plus a company van
- 25 days of annual leave, including your birthday and all UK bank holidays
- A first-rate pension programme with up to 10% matching contributions
- The ability to buy and sell up to 5 days of leave to suit your individual needs
- Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
Field Service Engineer - Central London_NL Hackney employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Central London_NL Hackney
✨Tip Number 1
Familiarise yourself with the local area, especially the postcodes mentioned in the job description. Being knowledgeable about the region will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves diagnosing errors and technical problems, consider practising common troubleshooting scenarios that might arise in field service work.
✨Tip Number 3
Showcase your customer service skills. Think of examples from your past experiences where you successfully resolved customer issues or built strong relationships, as this is a key aspect of the job.
✨Tip Number 4
Prepare to discuss your adaptability. The job requires working in various conditions and at heights, so be ready to share how you've handled challenging situations in the past.
We think you need these skills to ace Field Service Engineer - Central London_NL Hackney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Engineer role. Emphasise any customer service experience, problem-solving abilities, and technical skills, even if they are from previous jobs or volunteer work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Virgin Media O2. Mention your enthusiasm for learning and how you can contribute to their customer-focused values. Be sure to address why you are a good fit for the specific location requirements.
Highlight Your Driving Licence: Since a UK Manual driving licence is a must-have for this position, make sure to mention it clearly in your application. If you have a clean driving record, highlight that as well, as it shows reliability.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in the past. This could be from previous jobs, school projects, or personal experiences. Demonstrating your ability to think critically will resonate well with the hiring team.
How to prepare for a job interview at Virgin Media O2
✨Know Your Local Area
Since the job requires you to live in specific postcodes, be prepared to discuss your familiarity with the area. Highlight any local knowledge that could help you in your role as a Field Service Engineer.
✨Showcase Problem-Solving Skills
The role involves diagnosing errors and finding solutions. Be ready to share examples from your past experiences where you've successfully solved problems, even if they are not work-related.
✨Emphasise Customer Focus
This position is all about delivering great customer service. Prepare to discuss how you build relationships with customers and provide excellent service, drawing on any relevant experiences.
✨Demonstrate Willingness to Learn
As no prior experience is required, express your eagerness to learn and adapt. Mention your enthusiasm for the training programme and how you plan to utilise the mentorship offered.
