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- Tasks: Connect with customers by installing and troubleshooting broadband, TV, and phone services.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Enjoy a starting salary of £29,000, private medical cover, and a 4-day work week.
- Why this job: Experience variety daily while helping others and building a rewarding career.
- Qualifications: Must have a UK manual driving licence and live in specified postcodes.
- Other info: No experience needed; full training and mentorship provided.
The predicted salary is between 29000 - 36200 £ per year.
You must live in one of the following postcodes: DG1, DG2, DG11, DG12, DG14, DG16, CA6. You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match. We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer- Carlisle employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer- Carlisle
✨Tip Number 1
Familiarise yourself with the local area covered by the specified postcodes. Knowing the routes and key locations can help you stand out during interviews, as it shows your commitment to the role and understanding of the job's requirements.
✨Tip Number 2
Emphasise your customer service skills in conversations with recruiters. Since this role is about connecting with people, showcasing any previous experience where you've helped customers or resolved issues will demonstrate that you have the right mindset for the job.
✨Tip Number 3
Prepare to discuss how you handle problem-solving situations. Think of examples from your past where you've successfully tackled challenges, as this will highlight your ability to adapt and remain composed under pressure, which is crucial for a Field Service Engineer.
✨Tip Number 4
Show enthusiasm for the training and mentorship opportunities offered. Expressing your eagerness to learn and grow within the company can set you apart, as it aligns with their commitment to supporting new employees throughout their journey.
We think you need these skills to ace Field Service Engineer- Carlisle
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Field Service Engineer does. Read through the job description carefully to grasp the responsibilities and the skills required.
Tailor Your CV: Highlight relevant experience and skills in your CV that align with the job requirements. Emphasise your problem-solving mindset, customer service experience, and any technical skills you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to adapt to different situations. Mention your willingness to learn and how you can contribute to the team.
Prepare for the Video Assessment: Since there’s a video assessment involved, practice answering common interview questions. Be ready to discuss your approach to problem-solving and how you handle customer interactions.
How to prepare for a job interview at Virgin Media O2
✨Know Your Postcode
Make sure you’re familiar with the postcodes listed in the job description. Being able to discuss your local area and how it relates to the role can show your commitment and understanding of the job's requirements.
✨Showcase Your People Skills
As a Field Service Engineer, you'll be interacting with customers daily. Prepare examples of how you've successfully helped others or resolved issues in the past. This will demonstrate your problem-solving mindset and passion for customer service.
✨Emphasise Adaptability
The role involves working in various environments and situations. Be ready to discuss times when you've had to adapt quickly to changing circumstances or troubleshoot unexpected problems. This will highlight your composure and methodical approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
