Field Service Engineer - Cardiff

Overview

Summary

Location: Cardiff, Newport, Wales

Job Family: Technicians & Engineers

Job Type: Full Time

Posted Date: 27-Jan-2026

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)

You Must Live In One Of The Following Postcodes

For this position, you must live in one of the following postcodes: NP4, NP10, NP11, NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF32, CF35, CF36, CF39, CF40, CF41, CF42, CF61, CF62, CF63, CF64, CF71, CF72, CF83.

You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.

You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.

No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.

What You’ll Do

• Install and maintain broadband, TV, and phone services to customers\’ homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C

Who we are

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

The must haves

There are only three things that are deal-breakers for us. You’ll need:

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

The other stuff we are looking for

Skills

Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:

• A problem-solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.

What\\\’s in it for you

We believe in rewarding our people, so here’s what you’ll get:

• A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.

Next steps

• Complete our quick online application and video assessment.
• If successful, chat with one of our friendly recruiters to learn more.
• Attend an interview with a manager to see if we’re a great match.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.