At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, a leader in connectivity for over 46 million customers.
- Benefits: Earn up to £36,200 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Receive full training and support with a dedicated mentor for your career growth.
- Why this job: Make a real difference by connecting people and enjoying variety in your daily tasks.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following postcodes: FK7, FK8, FK9, FK10, FK11, FK12, FK13, FK15.
This role is about connecting people with what matters most. You will be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online.
You will enjoy the freedom of working outside and experience real job progression. And the best part? You will only be working 4 days out of 7 each week. No experience? No problem. We will fully train and support you every step of the way through a detailed onboarding stage when you join. You will also have a dedicated mentor who will provide ongoing guidance.
What You’ll Do:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected.
- Provide exceptional service that leaves every customer satisfied.
- Work independently with the backing of a supportive team.
The must haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays, and your birthday off, with the option to buy and sell up to 5 extra days.
- A 4-day working week: After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps:
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match. We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer in Falkirk employer: Virgin Media O2
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values personal growth and customer connection. As a Field Service Engineer, you'll enjoy a unique 4-day working week, comprehensive training, and the support of a dedicated mentor, all while making a real difference in people's lives. With competitive salaries, generous leave policies, and a commitment to employee well-being, we ensure that every team member feels valued and empowered to thrive.
