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- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O2, a leader in connectivity and an inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Receive full training and support with a dedicated mentor.
- Why this job: Make a real difference while enjoying variety and freedom in your work.
- Qualifications: UK driving licence and confidence working outdoors; no experience needed.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: IP1, IP2, IP3, IP4, CO1, CO2, CO3, CO4, CO5, CO6, IP11, CM7, CM77, CM8, CM9, CO7, CO8, CO9, C011, CO12, CO13, CO14, CO15, CO16.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we're a great match.
We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Ipswich in Essex employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Ipswich in Essex
✨Tip Number 1
Get to know the company culture! Before your interview, check out Virgin Media O2's social media and website. Understanding their values will help you connect better during your chat with the recruiter.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your problem-solving skills and customer service mindset.
✨Tip Number 3
Show your personality! Remember, they’re looking for someone who can connect with customers. Share personal stories that highlight your adaptability and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Field Service Engineer - Ipswich in Essex
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Field Service Engineer role. Mention any relevant experiences or qualities that make you a great fit for connecting with customers and tackling technical issues.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This will help us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's services and values. Understand the role of a Field Service Engineer and be ready to discuss how your skills align with their mission of connecting people. This shows you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or helped customers. Highlight your methodical approach and adaptability, as these are key traits they’re looking for in a candidate.
✨Be Personable and Engaging
Since this role involves meeting new people daily, practice being friendly and approachable. Think about how you can make a positive impression during the interview, as they value exceptional customer service and a warm personality.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role, team dynamics, or training process. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and expectations.