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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where real connections matter.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Other info: Supportive team environment with opportunities for growth and development.
- Why this job: Be the friendly face that makes every customer interaction special.
- Qualifications: Passion for customer service and great communication skills.
The predicted salary is between 12 - 16 £ per hour.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation. You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
- Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team.
The must haves
- A genuine passion for delivering brilliant customer service.
- Great communication and problem-solving skills.
- Confidence in handling challenging conversations with care and professionalism.
- A team player who brings positivity and energy to every shift.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- A competitive hourly rate of £12.40.
- Private medical cover.
- Market-leading leave policies – maternity, paternity, neonatal, and carers leave.
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
- Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 24 hours, Edinburgh - St James employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 24 hours, Edinburgh - St James
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission to create standout moments.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a billing query or a tech challenge. Role-playing these conversations can boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your energy and positivity! When you walk into that interview, let your enthusiasm for helping customers and being part of a team shine through. A friendly attitude can make all the difference in making a memorable impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Service Advisor, 24 hours, Edinburgh - St James
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and energy into your words. Remember, we’re all about making connections!
Tailor Your Application: Make sure to tailor your application to the role of Retail Service Advisor. Highlight your customer service skills and any experience you have in retail or tech. We love seeing how your background aligns with what we do at Virgin Media O2!
Be Specific About Your Skills: Don’t just say you have great communication skills – give us examples! Whether it’s handling tricky conversations or solving problems, show us how you’ve made a difference in past roles. We’re looking for those standout moments!
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there. Let’s make this happen together!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand Inside Out
Before your interview, make sure you understand Virgin Media O2's values and what they stand for. Familiarise yourself with their products and services, and think about how you can contribute to creating those standout moments for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you turned a tricky situation into a positive outcome, as this aligns perfectly with what they’re looking for in a Store Service Advisor.
✨Practice Problem-Solving Scenarios
Anticipate questions related to handling customer queries or tech challenges. Practise responding to these scenarios confidently, demonstrating your problem-solving skills and your ability to put the customer first.
✨Bring Your Energy and Positivity
During the interview, let your personality shine through! Show them that you’re not just a team player but also someone who brings energy and enthusiasm to every interaction. This will resonate well with their focus on creating memorable experiences.