At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200 with bonuses, private medical cover, and 25 days annual leave.
- Other info: Work just 4 days a week with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people and enjoying varied daily tasks.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
The predicted salary is between 29000 - 36200 £ per year.
Location: Edinburgh
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 02-Mar-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: EH4, EH5, EH6, EH7, EH8, EH9, EH10, EH11, EH12, EH13, EH14.
This role is about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The Must Haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The Other Stuff We are Looking For
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave.
Field Service Engineer- Edinburgh employer: Virgin Media O2
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values connection and customer satisfaction. As a Field Service Engineer in Edinburgh, you'll enjoy a competitive salary with opportunities for overtime and commission, alongside comprehensive training and mentorship to support your career growth. With flexible working days and a commitment to employee well-being, including private medical cover and generous leave policies, we ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer- Edinburgh
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect your skills and experiences to what they’re looking for, making you a more appealing candidate.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Engineer role. You never know who might give you a golden nugget of advice!
✨Tip Number 3
Prepare for the interview by practising common questions related to problem-solving and customer service. Think of examples from your past that showcase your skills. We want to see how you handle real-life situations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Field Service Engineer- Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Field Service Engineer role. Highlight any relevant skills or experiences that show you can connect with customers and solve problems effectively. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Virgin Media O2
✨Know Your Tech
Brush up on the technical aspects of broadband, TV, and phone services. Even if you’re not an expert, showing that you understand the basics will impress your interviewers and demonstrate your willingness to learn.
✨Show Your People Skills
This role is all about connecting with customers, so be ready to share examples of how you've provided exceptional service in the past. Highlight your problem-solving mindset and how you’ve helped others in tricky situations.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to troubleshoot a problem on the spot. Think about how you would handle common issues a Field Service Engineer might face and articulate your thought process clearly.
✨Demonstrate Adaptability
Since no two days are the same, show that you can adapt to changing circumstances. Share experiences where you had to think on your feet or adjust your approach to meet customer needs effectively.
