At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Receive tailored training to set you up for success.
- Why this job: Be part of a supportive team and grow in a fast-paced retail environment.
- Qualifications: Confidence, communication skills, and a passion for technology.
The predicted salary is between 27900 - 27900 £ per year.
Location: Dundee
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4‑day (30‑hour) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Retail Advisor, 16hrs, Dundee employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer in Dundee, offering a vibrant work culture that prioritises employee growth and well-being. With competitive pay, comprehensive benefits including private medical cover and generous leave policies, we ensure our Retail Advisors are supported and empowered to thrive in their roles while delivering outstanding customer service. Join us to be part of a dynamic team where your contributions are valued and every day brings new opportunities for learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Dundee
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be all about customer interaction. Role-play with a friend or family member to get comfortable with welcoming customers and recommending products. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your passion for tech! Since the role involves showcasing innovative products, make sure to highlight any personal experiences or interests in technology during your interview. It’ll help you stand out as someone who’s not just looking for a job, but is excited about what they’ll be selling.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s super easy to navigate and you can keep track of your application status!
We think you need these skills to ace Retail Advisor, 16hrs, Dundee
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any previous retail or customer service experience, even if it’s just a little!
Show Enthusiasm:Express your excitement about the role and the company. We love candidates who are genuinely interested in helping customers and being part of our team at Virgin Media O2.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on your journey with us!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Media O2’s products and services. This will help you answer questions confidently and show your genuine interest in technology.
✨Show Off Your People Skills
As a Retail Advisor, communication is key. Practice how you would greet customers and build rapport. Think of examples from your past experiences where you’ve successfully helped someone or resolved an issue.
✨Be Ready to Adapt
Flexibility is important in retail. Prepare to discuss how you can handle different customer demands and shifts. Share any experiences where you’ve had to adapt quickly to changing situations.
✨Demonstrate Team Spirit
Virgin Media O2 values collaboration. Think of times when you’ve worked well in a team. Be ready to explain how you contribute to a positive team environment and support your colleagues.
