At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Enjoy a supportive team environment with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people and enjoying varied daily tasks.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
The predicted salary is between 29000 - 36200 £ per year.
Location: Crawley
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 14-May-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: RH1, RH2, RH10, RH11, RH4, RH5, RH6, RH8, RH12, RH19, RH16, RH13, RH17.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade option's cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - 4-Day Week, Training & Benefits in Crawley employer: Virgin Media O2
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a unique 4-day working week that allows our Field Service Engineers to enjoy a better work-life balance while making a real impact in the community. With comprehensive training, ongoing mentorship, and a supportive team culture, we empower our employees to grow and thrive in their careers. Our competitive salary package, generous leave policies, and commitment to employee well-being make us a standout choice for those seeking meaningful and rewarding employment in Crawley.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - 4-Day Week, Training & Benefits in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle customer issues or work under pressure. The more comfortable you are speaking about your experiences, the better you'll perform in the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Whether it's fixing a tech issue or helping a friend out, these stories can really highlight your ability to adapt and think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Field Service Engineer - 4-Day Week, Training & Benefits in Crawley
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and solving problems.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experiences or qualities that make you a great fit for the Field Service Engineer role.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the technical aspects of the role. Understand the basics of broadband, TV, and phone services, as well as common troubleshooting techniques. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your People Skills
As a Field Service Engineer, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Highlight your problem-solving mindset and your passion for helping others, as these traits are crucial for this role.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various situations, especially those involving technical issues or customer interactions. Think of specific scenarios where you successfully resolved a problem or adapted to a challenging situation, and be ready to share those stories.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like for a Field Service Engineer. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
