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- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and 25 days annual leave.
- Why this job: Make a real difference by connecting people and enjoying a varied workday.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
- Other info: Work just 4 days a week with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Location: Colchester, Ipswich
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 13-Jan-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
For this position, you must live in one of the following postcodes: IP1, IP2, IP3, IP4, CO1, CO2, CO3, CO4, CO5, CO6, IP11, CM7, CM77, CM8, CM9, CO7, CO8, CO9, C011, CO12, CO13, CO14, CO15, CO16.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Skills:
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps:
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Ipswich in Colchester employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Ipswich in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for Field Service Engineers, like how you’d handle a tricky customer situation or troubleshoot a tech issue. The more you practice, the more confident you’ll feel!
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you’ve tackled challenges in the past. Whether it’s fixing a tech issue or helping a customer, let them see your passion for making things right.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. It shows you’re genuinely interested and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer - Ipswich in Colchester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention specific examples of how you've tackled challenges or provided excellent service in the past.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and makes a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the technical aspects of the Field Service Engineer role. Brush up on broadband, TV, and phone services, as well as common troubleshooting techniques. This will help you answer questions confidently and show that you're ready to tackle the job.
✨Show Your People Skills
Since this role is all about connecting with customers, be prepared to discuss your experience in customer service. Think of examples where you've gone above and beyond to help someone. This will demonstrate your passion for helping others and your ability to create a positive experience.
✨Be Ready for Scenarios
Expect situational questions during the interview. Practice how you would handle various scenarios, like resolving a technical issue or dealing with an unhappy customer. This will showcase your problem-solving mindset and adaptability, which are key for this role.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, training process, and what a typical day looks like. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
