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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Other info: Receive tailored training and support in a dynamic retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27800 - 27800 £ per year.
Location: Cheltenham
Job Type: Part Time
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are: At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, with the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Cheltenham employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team’s success.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and looking polished shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the recruiter’s mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Retail Advisor, 16hrs, Cheltenham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we’re looking for. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the role and the company! We love candidates who are genuinely interested in helping people and making their day better with our products and services.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about the role and our fantastic benefits.
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be a time you resolved an issue or helped someone find the perfect product. Be ready to discuss how you build rapport and tailor solutions to meet customer needs.
✨Demonstrate Your Passion for Technology
Since the role involves showcasing innovative products, express your enthusiasm for technology during the interview. Share any personal experiences with tech that have improved your life or made tasks easier. This will resonate well with the interviewers and highlight your fit for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training processes, or growth opportunities within Virgin Media O2. This shows you're proactive and genuinely interested in how you can contribute to the team.