At a Glance
- Tasks: Ensure smooth changes and releases for live services while managing risks and impacts.
- Company: Join Virgin Media O₂, a leader in tech with a commitment to inclusivity.
- Benefits: Enjoy Bupa healthcare, generous holidays, and unique perks like a birthday off!
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Be a key player in shaping customer-focused change culture and driving improvements.
- Qualifications: Experience in Change and Release Management and knowledge of ITIL processes preferred.
The predicted salary is between 40000 - 50000 £ per year.
This role plays a key part in protecting and evolving our live services by ensuring changes and releases land safely, smoothly and with the right governance in place. Sitting within our CTO Service Assurance function, you will act as a trusted Change and Release expert, supporting both strategic programmes and BAU activity across the UK.
Location: Birmingham, Leeds, London, Peterborough, Reading
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 08-Jun-2026
Ref #: 73784
Responsibilities:
- You will work closely with delivery teams, service owners and senior stakeholders to assess impact, manage risk and lead go-live readiness.
- As a visible advocate for Change and Release Management you will champion best practice, drive continual improvement and help embed a strong, customer-focused change culture across the organisation.
Qualifications:
- Understand principles of Change and Release Management, with experience in similar environments.
- Knowledge and demonstrable experience of Service Transition methodology.
- Experience working in a Service Management environment or similar, with knowledge of ITIL processes and Agile methodologies.
- Exposure to other Service Management Practices such as Incident Management, Problem Management, Service Level Management, and Configuration Management.
- Experience with Remedy ITSM Toolset.
- Proven experience in service and process improvement.
- ITIL V3 Foundation (preferred).
Benefits:
- Bupa healthcare, wellbeing support, life cover, a pension, generous holiday and a birthday off.
- Optional electric-vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and discounts on broadband, TV and mobile.
- Access to the Virgin Family platform and the O₂ Priority app.
Equal Opportunities:
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone to feel seen, heard and supported.
Change and Release Specialist employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Change and Release Specialists play a vital role in ensuring the smooth operation of our services across major UK cities like Birmingham, Leeds, London, Peterborough, and Reading, while enjoying comprehensive benefits such as Bupa healthcare, generous holiday allowances, and unique perks like a birthday off and electric vehicle leasing options. We are committed to employee growth and inclusivity, making us a rewarding place for those seeking meaningful careers in technology and service management.
StudySmarter Expert Advice🤫
We think this is how you could land Change and Release Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Virgin Media O2 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Virgin Media O2 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Virgin Media O2!
✨Direct Apply to Virgin Media O2
Let's not forget to apply directly through the Virgin Media O2 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Change and Release Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Virgin Media O2.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Virgin Media O2. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
