Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and 25 days annual leave.
- Why this job: Make a real difference while enjoying a 4-day work week and diverse daily tasks.
- Qualifications: UK manual driving licence and a passion for helping customers.
- Other info: Full training provided with a dedicated mentor for your career growth.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following post codes: CA1, CA2, CA3, CA6, CA7, CA8, DG1, DG2, DG6, DG11, DG12, DG14, DG16.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- You'll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week. After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer in Carlisle employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can showcase your problem-solving mindset and customer service passion, as these are key for a Field Service Engineer.
✨Tip Number 3
Be ready to share your stories! Think of specific examples where you've helped customers or solved problems. This will show that you have the right skills and attributes they’re after, even if you don’t have direct experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in and shows you’re serious about joining the team. Plus, it’ll keep you updated on the process every step of the way.
We think you need these skills to ace Field Service Engineer in Carlisle
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that match the Field Service Engineer role. Mention any relevant problem-solving experiences or customer service skills that showcase your ability to connect with people.
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the process there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the technical aspects of the role. Understand the basics of broadband, TV, and phone services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your People Skills
As a Field Service Engineer, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Highlight your problem-solving mindset and passion for helping others.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle troubleshooting issues or working outdoors in various weather conditions. Demonstrating your adaptability and methodical approach will impress the interviewers.
✨Ask Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
