At a Glance
- Tasks: Monitor networks, resolve technical issues, and support over 15,000 managed service clients.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a competitive salary, diverse culture, and a supportive work environment.
- Other info: Flexible hybrid shifts and excellent career growth opportunities await you.
- Why this job: Be at the heart of operations, making a real impact in a fast-paced tech environment.
- Qualifications: Experience with network monitoring systems and a passion for problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Summary
As a Business Response Engineer, you’ll be a key part of our 24/7 Wholesale Operations (NOC) team, providing technical support to our managed service clients. You\'ll work within agreed Service Level Agreements (SLAs) to keep things running efficiently across our Business Enterprise and Wholesale networks. Be at the heart of our operations—monitoring network infrastructure, resolving technical issues, and making critical changes that keep our services outstanding. While the role is primarily NOC-to-NOC facing, you\'ll also work closely with field engineers, customers, and internal teams to ensure end-to-end support from our customer solutions right through to our network and platform capabilities. With responsibility for supporting over 15,000 managed service customers, you’ll bring a proactive mentality and a passion for problem-solving to deliver high-quality technical service and support—day in, day out.
About Virgin Media O2 The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\'s biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can\'t wait to see what you can do.
Equal opportunities Virgin Media O2 is an equal opportunities employer and we\'re working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
Responsibilities
- Monitor network infrastructure and resolve technical issues within agreed SLAs.
- Provide 24/7 NOC / wholesale operations support to managed service clients.
- Collaborate with field engineers, customers, and internal teams to ensure end-to-end service delivery.
- Implement critical changes to maintain service quality across WAN, LAN, Fibre Optic and Data Centre environments.
- Operate in a high-demand, remote team with strong prioritisation capabilities.
Requirements / Qualifications
- Able to work on a 24/7 hybrid shift rotation.
- Demonstrated experience using SNMP-based network monitoring systems (e.g., IBM Netcool).
- Knowledge of general internetworking, TCP/IP principles; familiarity with Infinera / Ciena Transmode systems.
- Previous experience in a NOC or managed services environment.
- Experience supporting service improvement initiatives, focusing on Layer 1 and Layer 2 architectures.
- Solid knowledge of network infrastructure, including WAN, LAN, Fibre Optic and Data Centre environments.
- Practical understanding of Layer 1 Fibre Optic and Layer 2 switching, and related WAN technologies.
- Ability to work efficiently in a high-demand remote team and fast-paced environment; strong prioritisation skills.
Nice to have / The rest we are looking for
- Strong written, verbal, and listening interpersonal skills with high PC literacy across standard business applications.
- Ability to plan, handle, and deliver customer-focused change requests with minimal direction.
- Proven diagnostic and fault-resolution skills with a track record of resolving sophisticated technical issues.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
When you apply, you\'ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\'ll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Engineering and Information Technology
- Industries: Telecommunications
Business Response Engineer (Wholesale) in Peterborough employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Business Response Engineer, you'll be part of a dynamic 24/7 team dedicated to delivering outstanding technical support to over 15,000 managed service clients, with ample opportunities for personal and professional growth. Our comprehensive benefits package ensures you and your loved ones are well-supported, making Virgin Media O2 not just a workplace, but a community where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Business Response Engineer (Wholesale) in Peterborough
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Virgin Media O2 and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Virgin Media O2.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Business Response Engineer (Wholesale) in Peterborough
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Virgin Media O2.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Virgin Media O2.
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
