At a Glance
- Tasks: Help customers with tech solutions and create memorable experiences.
- Company: Join Virgin Media O₂, a top employer connecting millions across the UK.
- Benefits: Enjoy competitive pay, healthcare, discounts, and your birthday off!
- Other info: Flexible shifts and ongoing training to help you succeed.
- Why this job: Be part of a supportive team and grow your skills in a dynamic retail environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27800 - 27800 £ per year.
About the Role
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected.
It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
You’ll receive a competitive hourly rate of £13.45.
Day to Day, You’ll
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
You’ll be supported from day one.
Within your first two weeks, you’ll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience.
Ongoing coaching and development will support your growth beyond induction.
You’ll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.
Our Ways of Working
This is a retail role, so flexibility is important.
Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods.
Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Accessible, Inclusive and Equitable for All
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers.
We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
When you work with us, you’ll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
Who we are
At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment.
Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.
We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
The must haves
To be successful in this role, you’ll bring
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
- The other stuff we are looking for
What matters most in this role is mindset.
If you’re customer-focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.
What's in it for you
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
You’ll also have access to
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O₂ Priority.
Applications are reviewed throughout the advert window.
Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
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Retail Advisor, 12hrs 12M FTC, Bury St Edmunds employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that fosters a dynamic work culture where creativity and collaboration thrive. With a strong emphasis on employee wellbeing, flexible working options, and comprehensive healthcare benefits, the company supports your professional growth while allowing you to lead impactful PR campaigns that resonate with audiences. Join us in a vibrant environment that values innovation and meaningful storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 12hrs 12M FTC, Bury St Edmunds
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Advisor, 12hrs 12M FTC, Bury St Edmunds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Virgin Media O2:Don’t forget to personalise your application for Virgin Media O2! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Virgin Media O2
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Virgin Media O2 offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Virgin Media O2 and contribute positively during your temporary stint.
