At a Glance
- Tasks: Help customers choose tech products and provide solutions for their needs.
- Company: Join Virgin Media O₂, a diverse and inclusive workplace.
- Benefits: Earn £13.45/hour, enjoy discounts, healthcare, and generous holiday.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced environment.
- Why this job: Make a real impact by creating memorable customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27800 - 27800 £ per year.
About the Role
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
Location
Bristol
Summary
Job Family: Retail
Job Type: Part Time
Posted Date: 10-Jul-2026
Reference #: 74619
Day To Day, You’ll
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
Qualities and Experience
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast‑paced retail environment.
Benefits
- Competitive hourly rate of £13.45.
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O₂ Priority.
- Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
Equal Opportunities
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Retail Advisor, 30hrs, Cribbs Causeway in Bristol employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that fosters a dynamic work culture where creativity and collaboration thrive. With a strong emphasis on employee wellbeing, flexible working options, and comprehensive healthcare benefits, the company supports your professional growth while allowing you to lead impactful PR campaigns that resonate with audiences. Join us in a vibrant environment that values innovation and meaningful storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 30hrs, Cribbs Causeway in Bristol
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Virgin Media O2, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Advisor, 30hrs, Cribbs Causeway in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Virgin Media O2 that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Virgin Media O2 will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Virgin Media O2 and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Virgin Media O2
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Virgin Media O2, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Virgin Media O2!
