At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Receive tailored training and support in a dynamic retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27800 - 27800 € per year.
Location: Boston
Job Family: Retail
Job Type: Part Time
Posted Date: 11-May-2026
Ref #: 73476
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
- We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date.
- You’ll Also Receive A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 30hrs 6M FTC, Boston employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in Boston, our Retail Advisors enjoy a supportive team environment, comprehensive training, and competitive benefits including private medical cover, generous leave policies, and a robust pension scheme. Join us to not only enhance your career in a dynamic retail setting but also to make meaningful connections with customers through innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 30hrs 6M FTC, Boston
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to build rapport and recommend tailored solutions. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to share your passion for technology! Since this role involves showcasing innovative products, think about how technology has made a difference in your life and be prepared to discuss it during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and resources to help you prepare for the next steps.
We think you need these skills to ace Retail Advisor, 30hrs 6M FTC, Boston
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Media O2. A positive attitude can go a long way in making your application stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about the role and our company culture.
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this is crucial for the role.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to different situations in previous roles. Share instances where you worked collaboratively with a team to achieve goals. This will show that you can thrive in a fast-paced retail environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's approach to customer service. This shows your enthusiasm and helps you gauge if it's the right fit for you.
