At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best tech solutions.
- Company: Join Virgin Media O2, a leader in innovative technology and customer experience.
- Benefits: Earn £13.45 per hour, plus private medical cover and generous leave policies.
- Other info: Enjoy flexible shifts and opportunities for personal growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real difference in customers' lives.
- Qualifications: Passion for technology and great communication skills; retail experience is a plus.
The predicted salary is between 27800 - 27800 £ per year.
Location: Burnley
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. At Virgin Media O2, we’re about making every interaction meaningful.
Responsibilities- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to discuss the role in more detail.
Retail Advisor: Tech-Savvy Service & Solutions in Blackburn employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Burnley that fosters personal and professional growth. Our Retail Advisors enjoy competitive pay, comprehensive benefits including private medical cover and generous leave policies, and the opportunity to thrive in a supportive team environment where every interaction is meaningful. Join us to be part of a forward-thinking company that values innovation and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor: Tech-Savvy Service & Solutions in Blackburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and your passion for technology, as these are key for the Retail Advisor role.
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. Show your enthusiasm for helping customers and your willingness to learn. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Retail Advisor: Tech-Savvy Service & Solutions in Blackburn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for technology and customer service. A friendly tone can make a big difference!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention specific examples of how you've delivered great service or solved problems in previous jobs.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Being tech-savvy is key, so brush up on the latest innovations and how they can benefit customers. This will help you showcase your knowledge during the interview.
✨Show Off Your People Skills
As a Retail Advisor, building rapport is crucial. Practice your communication skills by engaging in conversations with friends or family. Think about how you can make every interaction meaningful and demonstrate your passion for customer service.
✨Be Ready to Adapt
Flexibility is important in retail. Prepare examples of how you've successfully adapted to changing situations in previous roles. This will show that you're resilient and ready to thrive in a fast-paced environment.
✨Bring Your Team Spirit
Collaboration is key in this role. Think of instances where you've worked well in a team and how you contributed to achieving goals together. Highlighting your proactive attitude will impress the interviewers.
